Frequently Asked Questions

REGISTRATION

Q: What is included in my registration fee?
A: A full conference registration includes the Opening General Session, Closing General Session, all educational concurrent sessions (with the exception of pre-conference seminars and the CTP Review Course as indicated on the registration form); the Welcome Reception on Sunday; breakfasts Monday - Wednesday and lunches on Monday and Tuesday; Exhibit Hall Opening and Closing Receptions.

Q: Where is registration located?
A:  Registration is located in the Mandalay Bay South Convention Center, on Level 2 in the Mandalay Bay Foyer.

Q: What are the registration hours?
A: Registration hours:

Saturday, 8 a.m.-5 p.m.
Sunday, 8 a.m.-6:30 p.m.
Monday, 7 a.m.-5 p.m.
Tuesday, 7:30 a.m.-5 p.m.
Wednesday, 7:30 a.m.-9 a.m.

Q: What is the conference cancellation policy?
A: All cancellations must be made in writing via email to customerservice@afponline.org. Membership dues are individual, non-refundable and non-transferable. Cancellations for individual FULL conference registration fees postmarked on or before September 20, 2013 will receive a 100% refund, less a $100 processing fee. Cancellations for a complete Team registration postmarked on or before September 20, 2013, will receive a refund of the registration fee, less a $100 processing fee for each team member that is canceled. There are no refunds for individual team member cancellations, and no vouchers for any team registration. Requests for cancellations of the FULL conference registration postmarked between September 21 and October 27 are not eligible for a refund, but will be able to register for the 2014 AFP Annual Conference at a discounted rate of $400 as long as a voucher or "Team Pricing" was not used to register. There are no refunds or vouchers for cancellation requests and no-shows received after October 30, 2013.

Q: What do I need to bring with me to check-in at registration? 
A: If you are pre-registered, and have received the document that was e-mailed to you with the barcode you can take advantage of the express check-in/will-call counters. If you don't have your paperwork, you can look your registration up by name at any Express Check-In counter. You'll just need to present a photo ID. If you are registering onsite you will need to bring a method of payment with you.

Q: Who do I contact if I have questions regarding registration? 
A: You can contact customerservice@afponline.org or call 301.907.2862 and ask for AFP Customer Service from 8:30 a.m.-5 p.m. EST, Monday through Friday.

HOUSING

Q: How do I reserve a room at a conference hotel?
A: You can book your hotel reservation through the AFP Official Conference Housing. Reserve your accommodations online or by phone:

1. On-Line: visit the AFP Web site at www.AFPconference.org for a listing and map.

2. Phone: 800.618.4242 (toll-free U.S. & Canada) or 415.979.2269, Monday - Friday, 9 a.m.-9 p.m. ET.

Q: When can I cancel my hotel reservation without penalty?
A: The deadline for hotel cancelations without penalty is September 6, 2013.

Q: What is the best way to get from the airport to my hotel?
A: We recommend taking a taxi cab from the airport to the hotel. The Las Vegas McCarran International Airport is approximately a $20 cab fare to Mandalay Bay.

Q: How do I get to and from the convention center from my hotel? 
A: The hotels and the convention center are attached, so they are within walking distance. There is a free tram from the Luxor to Mandalay Bay. No shuttles will be provided by AFP.

Q: Do I need to rent a car?
A: You do not need to rent a car to get to and from AFP events. All official AFP events are taking place at the Mandalay Bay Convention Center.

EDUCATION

Q: How do I report my CTP/CCM credits earned at the AFP Annual Conference?
A: You can report your credits by using the Online Recertification Resource Center or if you turn in an evaluation after attending an educational session, AFP will automatically post the sessions and credits earned in your record after the conference by December 31, 2013. Alternatively, you can list these credits, along with other credits earned, to fulfill the 36 credits recertification requirement by completing and submitting the Recertification Reporting Form when you are ready to recertify.

To ensure the credits are posted in your record, you must enter your Customer ID Number (same as your AFP ID number), on the evaluation form. The ID number is located in the bottom left corner of your badge.

If you don't see all the sessions/credits for which you turned in an evaluation listed in your record, you would manually post these credits in the Online Recertification Resource Center or report them if you are submitting a Recertification Reporting Form.

In addition, some sessions do not have an evaluation, e.g. General Session, Certification Luncheon, therefore you would have to manually post these sessions in the Center or report them if you are submitting a Recertification Reporting Form.

To view and post credits earned in the Online Recertification Resource Center first log onto www.AFPonline.org. Under the CTP Certification tab, select "Submit Recert Credits" to log onto the Center homepage.

You should retain your conference program book, highlighting the sessions you attended, in the event you're audited. A confirmation of conference registration is not sufficient proof of sessions attended.

For more detailed information on the CTP/CCM recertification requirements, you can go to www.AFPonline.org/recertguidelines.

EXHIBIT HALL

Q: Where is the Exhibit Hall?
A: The Exhibit Hall is located in Shorelines AB on Level 2 of the Mandalay Bay South Convention Center.

Q: When is the Exhibit Hall open?
A: Sunday, 5:30-7 p.m.
Monday, 8:30 a.m.-4 p.m.
Tuesday, 8:30 a.m.-5:30 p.m.

LOGISTICS

Q: What is the dress code?
A: The dress code for most conference events is business casual. For the Welcome Reception we recommend casual attire.

Q: Are meals provided during conference?
A: Yes, AFP provides breakfast Monday through Wednesday and lunch on Monday and Tuesday. They are located in the Exhibit Hall.

Q: Is there a business center?
A: Yes. There is a business center on Level 1 of the Mandalay Bay South Convention Center.

Q: Is there a bag and coat check?
A: Yes. It is located on Level 1 of the Mandalay Bay South Convention Center near the business center.

Q: Is there accessibility for persons with disabilities at Mandalay Bay?
A: Mandalay Bay complies with the regulations set by the Americans with Disabilities Act (ADA).

Q: I'm driving to the convention center, is there parking available?
A: The self parking structure is located on the west side of the building and can be accessed via Hacienda or Frank Sanatra Way. The convention center lot is located on the south end of the building and can be accessed via Las Vegas Boulevard or Russel Road. All of the self parking is complimentary. There is also valet parking available at THEhotel, main entrance to Mandalay Bay and the West Valet located on the west side of the budilding for a fee.

Q: Where are the receptions taking place? 
A: The Welcome Reception is taking place at the Beach in Mandalay Bay on Sunday, October 27 from 7-9 p.m. The Tuesday Evening Event will take place at the House of Blues in Mandalay Bay on Tuesday, October 29 from 8-9:30 p.m.

Q: Will dinner be served at the receptions? 
A: No, but there will be heavy hors d'oeuvres served during the Welcome Reception at the Beach.

Q: Where and when is the AFP Annual Conference taking place next year?
A: Annual Conference will take place in Washington, DC on November 2-5, 2014.

Q: I have a question about the AFPAware Community Service Event.
A: For additional information, please contact the Meetings Department at AFPAware@AFPonline.org.