Frequently Asked Questions
Q: What is included in my registration fee?
A: A full conference registration includes the Opening General
Session, Closing General Session, all educational concurrent
sessions (with the exception of pre-conference seminars and the CTP
Review Course as indicated on the registration form); the Welcome
Reception on Sunday; breakfasts Monday - Wednesday and lunches on
Monday and Tuesday; Exhibit Hall Opening and Closing
Q: Where is registration located?
A: Registration is located in the Mandalay Bay South
Convention Center, on Level 2 in the Mandalay Bay Foyer.
Q: What are the registration hours?
A: Registration hours:
Saturday, 8 a.m.-5 p.m.
Sunday, 8 a.m.-6:30 p.m.
Monday, 7 a.m.-5 p.m.
Tuesday, 7:30 a.m.-5 p.m.
Wednesday, 7:30 a.m.-9 a.m.
Q: What is the conference cancellation
A: All cancellations must be made in writing via email to
firstname.lastname@example.org. Membership dues are individual,
non-refundable and non-transferable. Cancellations for individual
FULL conference registration fees postmarked on or before September
20, 2013 will receive a 100% refund, less a $100 processing fee.
Cancellations for a complete Team registration postmarked on or
before September 20, 2013, will receive a refund of the
registration fee, less a $100 processing fee for each team member
that is canceled. There are no refunds for individual team member
cancellations, and no vouchers for any team registration. Requests
for cancellations of the FULL conference registration postmarked
between September 21 and October 27 are not eligible for a refund,
but will be able to register for the 2014 AFP Annual Conference at
a discounted rate of $400 as long as a voucher or "Team Pricing"
was not used to register. There are no refunds or vouchers for
cancellation requests and no-shows received after October 30,
Q: What do I need to bring with me to check-in at
A: If you are pre-registered, and have received the document that
was e-mailed to you with the barcode you can take advantage of the
express check-in/will-call counters. If you don't have your
paperwork, you can look your registration up by name at any Express
Check-In counter. You'll just need to present a photo ID. If you
are registering onsite you will need to bring a method of payment
Q: Who do I contact if I have questions regarding
A: You can contact email@example.com or
call 301.907.2862 and ask for AFP Customer Service from 8:30 a.m.-5 p.m. EST, Monday through Friday.
Q: How do I reserve a room at a conference
A: You can book your hotel reservation through the AFP Official
Conference Housing. Reserve your accommodations online or by
1. On-Line: visit the AFP Web site at www.AFPconference.org for
a listing and map.
2. Phone: 800.618.4242 (toll-free U.S. & Canada) or
415.979.2269, Monday - Friday, 9 a.m.-9 p.m. ET.
Q: When can I cancel my hotel reservation without
A: The deadline for hotel cancelations without penalty is September
Q: What is the best way to get from the airport to my
A: We recommend taking a taxi cab from the airport to the hotel.
The Las Vegas McCarran International Airport is approximately a $20
cab fare to Mandalay Bay.
Q: How do I get to and from the convention center from
A: The hotels and the convention center are attached, so they are
within walking distance. There is a free tram from the Luxor to
Mandalay Bay. No shuttles will be provided by AFP.
Q: Do I need to rent a car?
A: You do not need to rent a car to get to and from AFP events. All
official AFP events are taking place at the Mandalay Bay Convention
Q: How do I report my CTP/CCM credits earned at the AFP
A: You can report your credits by using the Online Recertification
Resource Center or if you turn in an evaluation after attending an
educational session, AFP will automatically post the sessions and
credits earned in your record after the conference by December 31,
2013. Alternatively, you can list these credits, along with other
credits earned, to fulfill the 36 credits recertification
requirement by completing and submitting the Recertification
Reporting Form when you are ready to recertify.
To ensure the credits are posted in your record, you must enter
your Customer ID Number (same as your AFP ID number), on the
evaluation form. The ID number is located in the bottom left corner
of your badge.
If you don't see all the sessions/credits for which you turned
in an evaluation listed in your record, you would manually post
these credits in the Online Recertification Resource Center or
report them if you are submitting a Recertification Reporting
In addition, some sessions do not have an evaluation, e.g.
General Session, Certification Luncheon, therefore you would have
to manually post these sessions in the Center or report them if you
are submitting a Recertification Reporting Form.
To view and post credits earned in the Online Recertification
Resource Center first log onto www.AFPonline.org. Under the
CTP Certification tab, select "Submit Recert Credits" to log onto the Center homepage.
You should retain your conference program book, highlighting the
sessions you attended, in the event you're audited. A confirmation
of conference registration is not sufficient proof of sessions
For more detailed information on the CTP/CCM recertification
requirements, you can go to www.AFPonline.org/recertguidelines.
Q: Where is the Exhibit Hall?
A: The Exhibit Hall is located in Shorelines AB on Level 2 of the
Mandalay Bay South Convention Center.
Q: When is the Exhibit Hall open?
A: Sunday, 5:30-7 p.m.
Monday, 8:30 a.m.-4 p.m.
Tuesday, 8:30 a.m.-5:30 p.m.
Q: What is the dress code?
A: The dress code for most conference events is business casual.
For the Welcome Reception we recommend casual attire.
Q: Are meals provided during conference?
A: Yes, AFP provides breakfast Monday through Wednesday and lunch
on Monday and Tuesday. They are located in the Exhibit Hall.
Q: Is there a business center?
A: Yes. There is a business center on Level 1 of the Mandalay Bay
South Convention Center.
Q: Is there a bag and coat check?
A: Yes. It is located on Level 1 of the Mandalay Bay South
Convention Center near the business center.
Q: Is there accessibility for persons with disabilities
at Mandalay Bay?
A: Mandalay Bay complies with the regulations set by the
Americans with Disabilities Act (ADA).
Q: I'm driving to the convention center, is there
A: The self parking structure is located on the west side of the
building and can be accessed via Hacienda or Frank Sanatra Way. The
convention center lot is located on the south end of the building
and can be accessed via Las Vegas Boulevard or Russel Road. All of
the self parking is complimentary. There is also valet parking
available at THEhotel, main entrance to Mandalay Bay and the West
Valet located on the west side of the budilding for a fee.
Q: Where are the receptions taking
A: The Welcome Reception is taking place at the Beach in Mandalay
Bay on Sunday, October 27 from 7-9 p.m. The Tuesday
Evening Event will take place at the House of Blues in Mandalay Bay
on Tuesday, October 29 from 8-9:30 p.m.
Q: Will dinner be served at the
A: No, but there will be heavy hors d'oeuvres served during the
Welcome Reception at the Beach.
Q: Where and when is the AFP Annual Conference taking
place next year?
A: Annual Conference will take place in Washington, DC on November
Q: I have a question about the AFPAware Community
A: For additional information, please contact the Meetings
Department at AFPAware@AFPonline.org.